🔍 Why Is My Tracking Number Not Working?

Published: June 15, 2026 | Reading Time: 6 minutes

Few things are more frustrating than entering a tracking number and seeing "Not Found" or "No Information Available." This guide explains the most common reasons tracking numbers don't work and how to fix the issue.

Common Reasons Tracking Numbers Don't Work

1. Too Early - Tracking Not Activated Yet

When a seller creates a shipping label, the tracking number is generated but may not be active in the courier's system for 24-48 hours. The package may still be with the seller or waiting for pickup.

💡 Solution: Wait 24-48 hours and try again. Most couriers activate tracking after the first physical scan.

2. Wrong Courier Selected

Different couriers use different tracking number formats. Entering a DHL number into a USPS tracker won't work.

Tracking Number Format	Courier
1Z + 16 characters	UPS
12-15 digits only	FedEx / DHL
20-22 digits or starts with 92/93	USPS
R/C/E/L + 9 digits + CN	China Post
8-12 digits	TCS / Leopard / Pakistan Post
LP + digits	Leopard Courier

💡 Solution: Use OG Track's auto-detect feature or manually select the correct courier from our list.

3. Typo in Tracking Number

One wrong digit or letter will prevent tracking from working. Common mistakes include confusing O with 0, I with 1, or missing a digit.

💡 Solution: Double-check the number against your order confirmation email. Copy and paste instead of typing manually.

4. Tracking Number Expired

Most couriers keep tracking data for 90-120 days after delivery. After that, the number may no longer show results.

5. Number is a Reference Number, Not a Tracking Number

Some sellers provide order numbers or reference numbers that don't work in public tracking systems. You need the actual courier tracking number.

6. International Package - Handover Delay

When a package moves from one courier to another (e.g., China Post to Pakistan Post), there may be a gap in tracking updates during handover.

💡 Solution: Wait 3-5 days for the next courier to scan and update tracking.

Step-by-Step Troubleshooting Guide

Wait 48 hours - Most tracking issues resolve themselves within 2 days
Verify the number - Check for typos, extra spaces, or missing digits
Try different courier - Test the number with multiple couriers using OG Track
Check sender's email - Look for the correct tracking number in your order confirmation
Contact the seller - Ask for the correct courier name and tracking number
Contact courier support - Call the courier directly with your number

⚠️ Warning: If tracking shows "Delivered" but you didn't receive the package, contact the courier immediately within 48 hours.

Courier-Specific Tracking Issues

TCS Tracking Not Working

TCS numbers are 8-12 digits. If not working, call TCS support at 111-888-888 with your tracking number and CNIC.

Leopard Courier Tracking Not Working

Leopard numbers often start with "LP". If still not working, contact Leopard support at 111-888-888.

Pakistan Post Tracking Not Working

Registered mail numbers start with R or C followed by 9 digits and "PK". EMS numbers start with E or L. Allow 5-7 days for international registered mail updates.

DHL/FedEx/UPS Not Working

International express tracking should work immediately. If not, the number may be a reference number. Contact the sender for the correct format.

When to Contact Customer Support

If tracking hasn't updated for 7+ days, contact:

TCS: 111-888-888
Leopard: 111-888-888
Pakistan Post: 111-111-888
DHL Pakistan: 021-111-345-678
UPS Pakistan: 021-111-877-877

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Frequently Asked Questions

Q: How long does it take for tracking to start working?
A: Most couriers show "Label Created" immediately, but first physical scan takes 24-48 hours.

Q: Can I track a package without a tracking number?
A: No, you need the tracking number from your sender. Check your order confirmation email.

Q: Why does my tracking say "Not Found" on OG Track?
A: This usually means the number is too new (wait 24 hours) or you're using the wrong courier.

Q: What if my Daraz order tracking isn't working?
A: Daraz uses multiple couriers (TCS, Leopard, BlueEx). Contact Daraz customer support for assistance.